Support
One address, a real person, one business day.
How to reach us
Email assistant@wayd.social. Include the order reference from your confirmation page if you have one. We reply within one business day.
What support can do
Explain your order, resend your receipt, change the email on your order, issue a full refund before access begins, confirm the access date, and answer questions about what the app will and will not do.
What support cannot do
Support cannot give medical, clinical, pediatric, legal or safety advice, and cannot interpret symptoms or personal circumstances. Please do not send health details, a child's medical information or relationship specifics. For anything urgent, contact a qualified professional or emergency services.
Before you write
If you requested checkout, include the order reference from your confirmation page. Support can use that reference to locate the separate fulfillment record without asking you to repeat your answers in email.